Privacy Policy

At Echomaster Marine we understand we have a responsibility to protect and respect your privacy and look after your personal data. This privacy policy explains what data we collect, how we use your personal data, reasons we may need to disclose your personal date to others and how we store your personal data securely.

Echomaster Marine Ltd may be both a data controller and data processor for your personal data under certain circumstances.

WHO ARE WE

Echomaster Direct is a trading name of Echomaster Marine Limited. We are company incorporated under the Companies Acts and our registered office is at 39 South Street, Elgin, IV30 1JZ (Company Number SC286015) Our trading address is 25 Shore Street, Macduff, AB44 1TX.

HOW DO WE COLLECT PERSONAL DATA FROM YOU?

You may give us information about you by filling in forms on our sites www.echomastermarine.co.uk or www.echomasterdirect.co.uk, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

WHAT TYPE OF INFORMATION WE MAY COLLECT FROM YOU

On each of your visits to our site we may automatically collect data including but not limited to your IP address, device specific information, browser type and version, time zone setting, browser plug in types, operating systems, location information, products you viewed, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

HOW DO WE USE YOUR DATA?

We use information held about you in the following ways:

Information you give to us. We will use this information:

To process orders that you have submitted to us
To provide you with the information, products and services that you request from us.
To comply with contractual obligations, we have with you.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, where you have consented to be contacted for such purposes.
To notify you about changes to our service

Information we collect about you. We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
To detect fraud and to make sure what you have told us is correct.

RETENTION OF DATA

We will keep your personal data for the period you are a customer of Echomaster Marine Ltd and its associated companies. We shall retain your data only for as necessary in accordance with applicable laws.

On closure of your account, we may keep your data for up to 7 years after you have closed your account. We may not be able to delete your data before this time due to legal and or financial obligations. We can confirm that your personal data will only be used for the purposes as stated.

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We do not and will never sell your personal data to third parties for marketing or advertising purposes.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Echomaster Marine Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Echomaster Marine Limited , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

YOUR RIGHTS

You have the right to ask us not to use your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and financial reasons why we may need to keep your data, but please let us know if you think we are retaining or using your personal data incorrectly.

We will usually inform you (before collecting your data) if we intend to use your data for marketing purposes. You can agree by checking certain boxes on the forms we use to collect your data. You can change your preference at any time by logging into your account or by contacting us at sales@echomasterdirect.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS AND UPDATING YOUR DATA

You can update your details at any time by accessing your account on our website www.echomasterdirect.co.uk or by emailing sales@echomasterdirect.co.uk.

You have the right to access the information we hold about you. Please email your requests to accounts@echomastermarine.co.uk so we can obtain this information for you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@echomasterdirect.co.uk